Cancellation Policy

Attendance Policy

I haven't got the funds yet to pay the invoice.

Immediate full payment is required to book a course and secure your place. If payment has not been received within 5 working days after invoice due date, your invoice and reserved place on the course will be cancelled. No further courses may be taken.

For funded places, I allow time for applications to be processed. Your place will remain reserved pending funding approval.

How late can I show up for a lesson?

If you don't turn up at the booked time within 10 minutes of the lesson starting, the session will be cancelled and can not be rescheduled. The lesson will be deducted from the total of lessons you paid for.

Do I get a refund if I cancel my course?

All refunds are at our discretion. You can cancel upto 4 weeks before a course, which allows me to give your place to another student on the waiting list. You can not postpone your course to another date and have to join the back of the queue again on the waiting list.
No refunds are given once the courses have started and you have received course books as well as access to online resources.

Reasons for course termination.

I reserve the right to terminate your course with immediate effect for reasons as follows:


rude behaviour
lesson preparation and homework not completed on time
selective & partial course work instead of all aspects

a persistant negative, no-can-do attitude
breaching copyright of my resources
continuously comparing/wanting help with courses from other course providers

continuously attempting to work outside the course scope/level

lack of effort

What if my tutor doesn't show up at the agreed time?

If a tutor doesn't show up on Zoom at the agree time, it could be for a variety of reasons

- powercuts

- no boadband signal

- emergency

- your lesson was cancelled because you didn't complete the lesson preparation / homework on time.

- time change (check the clock webpage)

(check your e-mail for last minute notifications)

 

All my students are made aware of the rule:

'If the tutor doesn't show within 10 minutes of starting a lesson, cancel. The tutor will get in touch as soon as possible to reschedule your lesson.'

I forgot/I overslept/I had some stuff going on.
Can I get in touch afterwards to reschedule?

Missing a scheduled private lesson without prior notification at least 24 hours beforehand will be deducted from the total amount of sessions paid for. 

Missing a second scheduled private lessons without prior notification, will result in immediate cancellation of the course without refund. If you had a funded place, your funder will be sent a report of your course attendance. No further courses may be taken.

Any rescheduling of lessons will be at our discretion but only in exceptional circumstances. 

Lesson Preparation / Homework

In order to get access to your scheduled lesson, you are required to complete all preparation work at least 48 hours before a lesson to allow me the time to check it. This can be marking tasks as complete online, essay and voice recording submissions. Late submissions won't be marked and the lesson will be cancelled. You can not reschedule the session and it will be deducted from the total amount of sessions paid for.